Job Summary:

The Patient Support Specialist assists patients by verifying their information, processing returns, placing orders, and ensuring a seamless customer experience. This role requires strong communication skills and a patient-focused approach to service.

Key Responsibilities:

• Answer incoming calls and assist patients with inquiries.

• Verify patient information and insurance details for order processing.

• Process returns and resolve any related issues efficiently.

• Orders for medical equipment should be placed based on patient needs and insurance eligibility.

• Maintain accurate records and ensure compliance with HIPAA and company policies.

• Provide excellent customer service and escalate complex issues to appropriate departments.

Qualifications:

• Prior experience in a customer service role within healthcare or DME preferred.

• Strong attention to detail and ability to manage multiple tasks.

• Excellent communication and problem-solving skills.

• Proficiency in using computer systems for data entry and order processing.